Terms of service
Welcome to Soleia. By accessing our website, placing an order or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of, restrict or inhibit anyone else's use of the website. We reserve the right to suspend or restrict access to our website where we believe misuse has occurred.
Products
We make every effort to ensure that product descriptions, images and information displayed on our website are accurate. However, colours and product appearance may vary slightly depending on your device, screen settings and photography.
We reserve the right to amend product descriptions, pricing, availability and specifications at any time without notice.
All products are subject to availability. We reserve the right to discontinue any product or limit quantities available for purchase at any time.
Brand Independence
Soleia is an independent brand. We are not affiliated with, endorsed by, or associated with any other fashion house, designer brand or trademark owner. All Soleia products, designs, imagery and branding are created exclusively for Soleia.
Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that all content is free from errors, omissions or inaccuracies.
Orders
By placing an order, you are making an offer to purchase products from Soleia. All orders are subject to acceptance and availability.
A contract between you and Soleia is only formed once we have accepted your order and dispatched your products.
We reserve the right to refuse, cancel or limit any order at our discretion, including where pricing errors, stock availability issues, suspected fraud or payment issues occur.
You are responsible for ensuring that all information provided during checkout is accurate and complete.
Pricing & Payment
All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
Prices may change at any time without notice. The price charged will be the price displayed at the time your order is placed.
International customers may be subject to customs duties, import taxes, VAT or other charges imposed by their local authorities. These charges are the responsibility of the customer.
Promotional codes, discounts and special offers may be subject to separate terms and may be withdrawn or amended at any time without notice.
Shipping
Delivery information, estimated delivery times and shipping terms are set out in our Shipping Policy, which forms part of these Terms & Conditions.
While we aim to deliver orders within estimated timeframes, delivery dates are not guaranteed.
Returns & Refunds
Returns, refunds and cancellations are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.
Please review our Refund & Returns Policy before making a purchase.
Intellectual Property
All content on this website, including text, images, graphics, logos, branding, product designs and website content, is the property of Soleia or its licensors and may not be copied, reproduced, distributed or used without prior written permission.
Nothing contained on this website grants any licence or right to use any intellectual property belonging to Soleia.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of any third-party websites and your use of such websites is at your own risk.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
Right to Refuse Service
We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe a customer has breached these Terms & Conditions, engaged in fraudulent activity or otherwise misused our services.
Limitation of Liability
To the fullest extent permitted by law, Soleia shall not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any rights available to consumers under applicable law.
Events Outside Our Control
Soleia shall not be responsible for delays or failure to perform any obligation where such delay or failure results from circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, customs delays, government restrictions, industrial action or carrier-related issues.
Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page together with the updated revision date.
Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us via our Contact Us page and a member of the Soleia team will be happy to assist you.