Refund policy

At Soleia, we want you to love your purchase. If for any reason you're not completely satisfied, please review our returns policy below.

Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, unworn, in their original condition and returned in their original packaging.

For hygiene and quality assurance reasons, returned items must be free from signs of use, wear, damage, stains, fragrances or perfumes.

To start a return, please contact us via our Contact Us page. Once your return request has been approved, we will provide instructions on how to return your item.

Customers are responsible for the cost of returning items to us. Original shipping charges are non-refundable.

Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. Approved refunds will be issued to the original payment method used for the purchase.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible via our Contact Us page. Where appropriate, we may request photographs to help us assess the issue.

If an item is confirmed to be damaged, faulty or incorrect, we will work with you to resolve the issue through a replacement, exchange or refund, as appropriate.

Sale Items
Items purchased during a sale, promotion or clearance event are final sale and cannot be returned, exchanged or refunded unless they are faulty or not as described.

Custom and Personalised Orders
Custom-made, personalised or made-to-order items cannot be cancelled, returned or refunded unless they arrive damaged, faulty or incorrect.

Pre-Order Items
Some Soleia products may be available on a pre-order basis. Estimated delivery times for pre-order items will be displayed on the relevant product page. Once a pre-order has been placed, it may not be possible to amend or cancel the order if production or fulfilment has already begun.

Exchanges
We do not currently offer direct exchanges. If you would like a different colour or style, please return your eligible item in accordance with this policy and place a new order.

Exceptions
Nothing in this policy affects your statutory rights under UK consumer law.

Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us via our Contact Us page and a member of the Soleia team will be happy to assist you.