Shipping policy
At Soleia, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Processing & Delivery
Orders are typically processed within 1–3 business days. Once dispatched, delivery usually takes 8–10 business days.
While we always aim to deliver within this timeframe, some orders may take slightly longer due to high demand, pre-order availability, customs processing or unforeseen courier delays.
If your order contains a pre-order item, delivery times may be extended beyond our standard shipping timeframe. Estimated delivery dates for pre-order items will be displayed on the relevant product page, and we will keep you informed throughout the process with regular updates on your order status.
If there are any significant delays affecting your order, we will do our best to notify you and provide updates where possible.
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can follow your order's journey.
UK Shipping
We offer free standard delivery on all UK orders.
International Shipping
We proudly ship worldwide. International shipping costs are calculated at checkout based on your location and selected delivery method.
Please note that international delivery times may vary depending on the destination country, customs procedures and local postal services.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country. These charges are not included in the purchase price or shipping costs charged by Soleia and are the sole responsibility of the customer.
By placing an international order, you agree to pay any applicable customs duties, import taxes or fees required by your local customs authority. Soleia is not responsible for any delays caused by customs clearance procedures.
If an international order is refused, abandoned or returned due to unpaid customs duties, taxes or import fees, any additional shipping, return or administrative costs incurred may be deducted from any applicable refund.
Multiple Item Orders
If your order contains multiple items, they may occasionally be shipped separately to ensure the quickest possible delivery. If this occurs, you will receive tracking information for each shipment where available.
Order Tracking
Once your order has been dispatched, you will receive tracking details via email. If you have not received your tracking information within a reasonable timeframe, please contact us via our Contact Us page.
Delivery Completion
An order will be deemed delivered when it is delivered to the address provided at checkout and confirmation of delivery has been provided by the relevant courier.
Incorrect Shipping Information
Please ensure that all delivery information provided at checkout is accurate. Soleia cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
Refused Deliveries
If an order is refused by the customer or returned to us due to an incorrect address, unpaid customs charges or failed delivery attempts, any additional shipping, return or administrative costs incurred may be deducted from any applicable refund.
Lost or Delayed Shipments
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur that are outside of our control. If you believe your order has been lost or significantly delayed, please contact us via our Contact Us page and we will do our best to assist you.
Peak Periods
During busy periods, including seasonal promotions, product launches and holidays, delivery times may be longer than usual. We appreciate your patience and will keep you informed of any significant delays.
Events Outside Our Control
Soleia is not responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, transportation disruptions, customs delays, government restrictions or carrier-related issues.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us via our Contact Us page and a member of the Soleia team will be happy to assist you.