Privacy policy

Last Updated: June 2026

At Soleia, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use and store it. This Privacy Policy explains what information we collect when you visit our website, place an order or interact with us, and how we use that information to provide our services.

When you shop with Soleia, we may collect information such as your name, email address, telephone number, billing and delivery address, payment information required to process your order, order history and communications with us. We may also collect information about how you use our website, including your device information, browser type and IP address, to help improve your shopping experience and keep our website secure.

We process your personal information where necessary to fulfil our contract with you, comply with legal obligations, protect our legitimate business interests, or where you have provided your consent.

We use your information to process and deliver your orders, communicate with you regarding your purchases, provide customer support, improve our products and services, prevent fraud and comply with our legal obligations. We may also use your information to help detect, prevent and investigate fraudulent, unauthorised or illegal activity and to protect the security of our website and customers. If you choose to subscribe to our marketing communications, we may also send you updates about new collections, promotions and exclusive offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible reason permitted by law.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. For further information on how Shopify processes personal data, please refer to Shopify's Privacy Policy. To operate our business effectively, we may share relevant information with trusted third-party providers such as payment processors, delivery partners, website analytics providers and other service providers who assist us in running our website and fulfilling your orders. We do not sell your personal information to third parties.

We use cookies and similar technologies to improve website performance, understand how visitors use our website and enhance your overall experience. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings at any time.

Some of the service providers we work with may process your information outside of the United Kingdom. Where this happens, we take reasonable steps to ensure your information remains protected and is handled in accordance with applicable data protection laws.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting legal, accounting and regulatory requirements.

Under UK data protection law, you have rights relating to your personal information, including the right to request access to the information we hold about you, request corrections, request deletion in certain circumstances, object to processing and withdraw consent where applicable. If you would like to access, update, correct or delete your personal information, please contact us via our Contact Us page.

Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children.

We maintain appropriate technical and organisational safeguards designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. While we take appropriate measures to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Our website may occasionally contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or services. Any updates will be posted on this page with the revised update date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact Us page and a member of the Soleia team will be happy to assist you.