FAQ

Our Terry Cotton Collection is crafted from soft, premium terry cotton, inspired by luxury beach towels and designed for effortless summer style. Our TPU Collection is made from durable, lightweight, water-resistant material that's perfect for beach, pool and travel days.

Our TPU Collection is water-resistant and easy to wipe clean, making it perfect for beach, pool and travel use.

Plenty. Soleia bags are designed to carry your daily essentials, including towels, sunscreen, books, water bottles, cosmetics, snacks and everything else you need for a day in the sun.

Our bags are designed to be spacious, practical and versatile, with plenty of room for your beach, pool, travel and everyday essentials. Individual product dimensions can be found on each product page.

Yes. Our bags are designed to be lightweight, comfortable to carry and practical for all-day use, whether you're heading to the beach, pool or travelling abroad.

Absolutely. Whether you're heading to the beach, pool, gym, weekend getaway or holiday abroad, Soleia bags are designed to travel with you wherever your adventures take you.

Yes, we offer 10% off for students. To receive your discount code, please send proof of your valid student ID through our Contact Us page. Once verified, we'll send you your unique discount code to use at checkout.

Yes, we offer free UK delivery on all orders.

Yes, we ship worldwide. International shipping costs are calculated at checkout based on your location and selected delivery method.

Delivery typically takes 8–10 business days. Once your order has been dispatched, you'll receive tracking details so you can follow its journey.

To reduce waste and ensure every order receives the attention it deserves, we prepare products specifically for our customers rather than holding large amounts of stock. This allows us to offer a wider range of colours while maintaining quality.

Yes. Some colours and styles may be offered on a pre-order basis due to demand. Estimated delivery times will always be shown on the product page, and we'll keep you updated throughout the process so you know exactly when to expect your order.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your order every step of the way.

Yes. If you change your mind, you may return your item within 14 days of receiving it, provided it is unused, in its original condition and returned in its original packaging.

Customers are responsible for the cost of returning items to us. Original shipping charges are non-refundable.

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible and we'll work quickly to resolve the issue.

For TPU bags, simply wipe clean with a damp cloth. For terry cotton bags, spot clean where possible and follow the care instructions provided with your order.

Yes. All payments are processed securely through our trusted payment providers. We do not store your payment details and all transactions are encrypted for your protection.

Not at the moment, but every Soleia order is thoughtfully packaged and delivered with care, making it a beautiful treat for yourself or someone special.

Some of our most-loved colours return, while others are released as limited editions. Join our mailing list to be the first to know about restocks and new arrivals.

If you have any questions, we'd love to hear from you. Visit our Contact Us page and a member of the Soleia team will be happy to help.

No. Soleia is an independent brand and is not affiliated with, endorsed by, or associated with any other fashion house, designer brand or trademark owner.